Gardenly respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Gardenly collects, uses, stores, shares and protects personal information when you access or use our website, mobile applications, customer portal, gardening marketplace, vendor or gardener portal, operational platform and related services.
In this Privacy Policy, references to “Gardenly,” “we,” “us” or “our” mean Gardenly UAE Technologies LLC, registered in the United Arab Emirates.
By accessing or using Gardenly, you acknowledge that you have read and understood this Privacy Policy.
1. Scope of this Privacy Policy
This Privacy Policy applies to:
- Customers who browse products or book gardening services.
- Registered Gardenly account holders.
- Property owners, tenants or authorised representatives requesting gardening services.
- Gardeners, gardening professionals and service partners.
- Product vendors, suppliers and marketplace partners.
- Individuals who contact Gardenly for enquiries or support.
- Visitors to the Gardenly website or application.
- Users of the Gardenly customer, vendor, gardener or operational portals.
This Privacy Policy does not apply to websites, applications or services operated independently by third parties, even when they are linked through Gardenly.
2. Information We Collect
The information we collect depends on how you interact with Gardenly.
2.1 Account and profile information
When you create or manage a Gardenly account, we may collect:
- Full name, email address, and mobile number.
- Password or account authentication information.
- Preferred language and profile photograph, where provided.
- Communication preferences, account type, and user role.
🔒 Security Note: Passwords are stored using appropriate security and encryption methods. Gardenly does not store passwords in plain text.
2.2 Booking and service information
When you request or manage a gardening service, we may collect:
- Service address and property location.
- Property type and garden size / service area.
- Requested gardening service and preferred date/time.
- Service frequency and access instructions.
- Special requirements or customer notes.
- Photographs or videos of the garden.
- Booking history, rescheduling, and cancellation records.
- Customer feedback, ratings, and completion records.
Please avoid including unnecessary personal or sensitive information in photographs, videos, access instructions or service notes.
2.3 Product order & delivery
- • Products selected and order quantities.
- • Billing and delivery address.
- • Delivery instructions and order status.
- • Return, replacement or refund details.
- • Purchase and transaction history.
2.4 Payment & transaction
- • Transaction reference, amount, currency.
- • Payment method type and payment status.
- • Invoice and refund information.
- • Limited identifiers from payment service providers.
Gardenly does not store complete card numbers or verification codes. Payments are processed by licensed third-party providers.
2.5 Location information
With your permission, we collect approximate or precise location to identify service locations, display available services, assign nearby gardeners, and provide arrival updates.
2.6 Communications & support
We collect emails, phone enquiries, WhatsApp messages, support tickets, complaints, survey responses, and call recordings where permitted.
2.8 Gardener & Partner info
Qualifications, identity verification, trade licences, insurance, bank payout details, job completion history, and performance metrics.
2.9 Vendor & Supplier info
Business name, trade licence, tax info, bank settlement details, product catalogues, inventory levels, and order fulfillment metrics.
2.10 & 2.11 Technical, Device & Cookies
IP address, device type, OS, browser version, session data, crash logs, and cookies used to keep you signed in, remember preferences, prevent fraud, and measure platform performance.
3. How We Collect Information
We may collect information directly from you, through platform usage, customer support, assigned gardeners/vendors, payment/identity providers, analytics services, and public business directories.
Where another person provides your information to Gardenly on your behalf, that person is responsible for ensuring they have appropriate authorisation.
4. How We Use Personal Information
4.1 Provide Gardenly services
Manage accounts, process service bookings and product orders, match customers with gardeners, coordinate schedules, arrange deliveries, and process payments.
4.2 Manage Gardenly operations
Allocate jobs to gardeners, manage capacity, monitor fulfillment, maintain service records, support internal reporting, and resolve operational issues.
4.3 Communication & Support
Send booking confirmations, appointment reminders, delivery updates, answer enquiries, and communicate policy updates.
4.4 Quality & Safety Assurance
Verify service providers, review service quality, investigate complaints, resolve disputes, and detect fraudulent or malicious activity.
4.5 Improve & Personalise
Analyse booking patterns, enhance website performance, test new features, and personalize recommendations.
4.7 Legal & Regulatory Compliance
Maintain legally required business records, respond to lawful government requests, comply with tax/accounting rules, and establish legal defenses.
5. Grounds for Processing Personal Information
We process personal information based on:
7 - 10. Transfers, Retention & Security
7. International Transfers
Where personal information is stored or processed outside the UAE, Gardenly applies legally approved safeguards and contractual protections.
8. Data Retention
We retain personal data only as long as necessary to provide services, maintain active accounts, process payments, and comply with tax and legal requirements.
9. Information Security
We enforce role-based access control, SSL/TLS encryption, secure authentication, logging, backups, and regular vulnerability assessments.
10. Data Breach Response
In the event of a security breach, Gardenly will assess impact, notify regulatory authorities and affected individuals as required by law, and take immediate containment actions.
11. Your Privacy Rights
Subject to applicable UAE privacy laws, you have the right to:
12. Account Information & Deletion
You may request account deletion through your profile settings or by contacting privacy@gardenly.ae. Certain transaction and invoice records may be retained for mandatory legal and accounting compliance.
13. Marketing Preferences
You can opt out of promotional emails or SMS anytime using the unsubscribe link in the message. Essential service and transactional notifications relating to your active bookings will still be sent.
14. Children’s Privacy
Gardenly does not knowingly collect personal information from individuals under legal age without guardian consent.
15. Third-Party Websites & Services
Gardenly is not responsible for the privacy practices of external third-party sites linked on our platform.
16. Changes to this Privacy Policy
We may update this policy periodically. Updates will be published with a revised "Last updated" date.
17. Contact Gardenly Privacy Team
For questions, privacy rights requests, or complaints
Legal Entity
Gardenly UAE Technologies LLC
Privacy Email
privacy@gardenly.aeTelephone
+971 4 XXX XXXXRegistered Office
Dubai Digital Park, Silicon Oasis, Dubai, UAE